We are committed to providing the highest quality learning experience possible and we measure our success by one standard: Total Customer Satisfaction. We feel that the best way to build repeat business and a long lasting relationship with our customers is by partnering with them to help achieve their business objectives through quality service and support. We provide the following guarantees to help ensure Total Customer Satisfaction:
Cancellation-Free Schedule
Cancellation-Free Schedule is our commitment to ensure you are provided the training course (eWorkshop) for which you are registered - No Exceptions. If we are unable to deliver, you will receive both a refund and a free eWorkshop of equal or lesser value. This guarantee does not apply to registrations through special programs, offers, discounts, or partner delivered eWorkshops. Ask your Account Manager for details.
Corporate Resource Guarantee
Corporate Resource Guarantee is our commitment to protect your training investment. If a company-sponsored student leaves the company within one year after attending a live workshop associated with an online eWorkshop, you may send another employee to the same eWorkshop for just the cost of the online courseware. Companies must meet specific requirements. Contact your account manager for details.
eWorkshop Retake Lifetime Guarantee
The eWorkshop Retake Guarantee is our commitment to flexibility and knowledge transfer. Once you enroll your staff into our online courses or eWorkshop programs, your staff may retake the same course as many times as they like at no extra charge.
Version Upgrade Guarantee
Version Upgrade Guarantee is our way of helping you keep up with rapidly changing technology. Since our eWorkshop upgrades are seamless, your students can access these upgrades immediately anytime.
If we ever fail to meet your expectations please Contact Us and we will make every attempt possible to meet and beat your highest expectations. We thank you for doing business with our company and look forward to serving you and your learning needs.
